Heytelmi

Product

A cloud PBX with no hardware

Extensions, ring groups, IVR and business-hours routing in one panel. Bring your own SIP line and keep your number.

What the PBX does

  • Extensions

    Browser phone, desk and IP phones or a mobile SIP app, with company-specific short numbers (101, 102…).

  • Groups and queues

    Ring in order or all at once, with hold music; calls go to the next free agent.

  • IVR

    "Press 1 for sales, 2 for support"; each key leads to a group, extension or assistant.

  • Hours and holidays

    Outside business hours and on holidays, calls go to the assistant or voicemail.

  • Transfer and hold

    Blind and attended transfer, hold and park; calls change hands without dropping.

  • Voicemail

    Messages are played in the panel and forwarded by email.

  • Recording and history

    Optional call recording; call history can be filtered and exported.

  • Routing by number

    Each incoming number (DID) can lead to its own flow, group or assistant.

  • Click-to-call

    Press a button in your CRM: the agent is called first, then the customer.

Bring your own line

Enter the SIP credentials from your carrier or existing PBX in the panel; the line connects and is verified with a test call. No number porting needed.

Together with the AI assistant

On the same PBX, the AI assistant can answer incoming calls and hand them to an extension with a summary when needed.

Explore the AI voice assistant

Stop missing calls

Connect your line, write your assistant and answer your first call today.