Heytelmi

Product

See what came out of every call

Calls are transcribed, summarised and tagged. Calls that need follow-up and your team's performance at a glance.

What analytics includes

  • Transcript and summary

    The text and a short summary of every call; filter by the topics discussed.

  • Tags and intent

    The call's topic, the customer's intent and lead quality are tagged automatically.

  • Follow-up list

    Calls waiting for a callback, containing a complaint or left unfinished, in their own list.

  • Reports

    Answered, missed and transferred calls; durations by group and agent.

Your data stays yours

Transcripts and recordings are kept in storage reserved for your company; read them through the API and delete them if you wish.

Stop missing calls

Connect your line, write your assistant and answer your first call today.